Customer service representative

#3Declining

5/5

Key facts

−5.3%jobs, 2025 to 2035

United States

This job is declining in the United States. The BLS partly attributes the decline of administrative jobs, including this one, to automation tools, AI among them. Future-proof jobs use similar skills: see "What next?".

The job

Answers customers' questions and complaints by phone, email or chat and solves simple problems.

16 job titles linked to this page

Titles from the European ESCO classification. They are also used for search.

client services clerk
customer contact centre information clerk
customer contact clerk
customer helpdesk clerk
customer information center assistant
customer relations representative
customer representative
customer service clerk
customer support officer
live chat agent
live chat operator
online chat agent
online chat operator
real time chat operator
virtual chat agent
virtual chat operator

What next?

Future-proof jobs that draw on skills close to this one. They are leads to explore, not an assessment of your profile.

Indicative matches: at launch they will come from the skills listed in official occupational directories.

Gauges

Risk 5/5 · Very high

AI exposureVery highBLS AI exposure category "very high" (2026), higher than the ILO 2025 index (high)

Employment outlookSharp declineBLS, 2025-2035 projections (Customer service representatives)

Hiring difficultyNot availableNo US indicator measures hiring difficulty job by job

PayLowBLS, 2025 median annual wage: $44,770

EntryQuickBLS, typical education needed for entry

No US indicator measures hiring difficulty job by job: this gauge stays empty. How countries are compared

Sources

The BLS projects a loss of 141,800 jobs. The Stanford study, revised in August 2026, finds employment of 22- to 25-year-olds 19% below its expected path in the jobs most exposed to AI, customer service among them.

AI exposure categories and employment projections, 2025-2035 (XLSX file)Bureau of Labor Statistics, United States · August 2026 · official statistics
Occupations with the largest job declines, 2025-2035Bureau of Labor Statistics, United States · August 2026 · official statistics
Employment Projections — 2025-2035 (news release)Bureau of Labor Statistics, United States · 27 August 2026 · official statistics
Canaries in the Coal Mine? Six Facts about the Recent Employment Effects of AIStanford Digital Economy Lab · 2025, revised August 2026 · academic study

Checked on 27 October 2026.