Customer relations
Enquiry clerk
Key facts
This job is declining in the United States. AI exposure: high according to the ILO, very high according to the BLS. Employment change in the United States by 2035: −5.3% (BLS). Future-proof jobs use similar skills: see "What next?".
The job
Enquiry clerks (ISCO 4225). Inquiry clerks respond to personal, written and electronic mail as well as telephone inquiries and complaints about the organization’s goods, services and policies, provide information and refer people to other sources.
Page built from official classifications (ILO, ESCO); figures cover all the jobs grouped here.
17 job titles linked to this page
Titles from the European ESCO classification. They are also used for search.
- assistant customer service representative
- complaint representative
- customer complaints handler
- customer experience manager
- customer feedback representative
- customer relations officer
- customer relationship officer
- customer service officer
- customer service person
- customer service representative
- graduate customer service representative
- information agent
- information clerk
- information office worker
- senior customer service representative
- service desk operator
- trainee customer service representative
What next?
Future-proof jobs that draw on skills close to this one. They are leads to explore, not an assessment of your profile.
- ChangingHotel receptionist
- ChangingTour guide
- ChangingHome care aide
Indicative matches: at launch they will come from the skills listed in official occupational directories.
Gauges
No US indicator measures hiring difficulty job by job: this gauge stays empty. How countries are compared
Sources
- AI exposure categories and employment projections, 2025-2035 (XLSX file)Bureau of Labor Statistics, United States · August 2026 · official statistics
- Generative AI and Jobs: a refined global index of occupational exposureInternational Labour Organization and NASK · May 2025 · large survey
- ESCO, European classification of skills, competences, qualifications and occupations (job titles and O*NET crosswalk)European Commission · version 1.2 · official statistics
- Jobs in 2030: projections by occupational family (summary table)Dares and France Stratégie · March 2022 · official statistics
- Labour needs survey (BMO) 2026France Travail · 2026 · large survey
- EURES report on labour shortages and surpluses 2025, annexEuropean Labour Authority · June 2026 · official statistics
Checked on 27 October 2026.